What is the Vibechat AI Front Desk?The Vibechat AI Front Desk is a 24/7 conversational assistant that lives at a unique link like vibechat.ai/chat/your-business. It's designed to be a parallel channel beside phone and email—shareable anywhere a phone number is listed. Guests can ask questions without apps, plugins, or downloads.
How do I set up my AI Front Desk?Setup is simple: 1. Sign up for Vibechat 2. Add your business information, hours, and knowledge base 3. Vibechat trains instantly—no coding required 4. Share your unique link with customers
Do I need to install anything?No apps, plugins, or downloads required. Your AI Front Desk lives at a simple URL like vibechat.ai/chat/your-business. Just share the link and you're ready to go.
How does Vibechat know what to say?You provide your business information—hours, policies, services, FAQs, and knowledge base—and Vibechat trains instantly. You can update it any time, and the AI retrains automatically.
How is the AI Front Desk different from a phone line?The AI Front Desk is chat-first and AI-native. Instead of routing calls, it instantly answers questions, handles inquiries, and provides information 24/7. It answers the way someone who knows your business would, at any hour.
Is it a replacement for my phone?No, it works alongside it. Most of what comes in is routine: price, availability, what you do, how to book. Your front desk agent handles those. You get the ones that need you, and you keep your phone line exactly as it is.
Can customers reach me through the AI Front Desk?Yes. Customers message your unique link—whether from Google, social media, a QR code, or your website. The AI responds instantly with relevant information or can escalate to your team when needed.
Can I set up escalation to my team?Yes. If a customer needs human help, the AI can collect their information and notify your team. You can configure how and when escalations happen.
What happens if a customer wants to talk to a real person?The front desk agent isn't there to replace your team. It handles the routine questions around the clock so the people who need more reach you faster, and when a visitor wants a person, it captures their question and contact details and passes them to you to follow up, so nothing slips through.
What address do my customers use?When you build your front desk you get an address at vibechat.ai straight away. It works immediately and you can put it anywhere you already list your phone number. If you have your own domain, you can also point ai.yourbusiness.com at the same front desk, and on a paid plan we will do that part with you.
Will customers know to type ai. in front of my domain?Not yet. Nobody has learned that habit, the way people once learned to type www. So treat your AI address the way you treat your phone number: put it on your website, your Google listing, your invoices, your signage, your email signature. We think ai. will become something people just know one day. Until then, tell them.
Does pointing ai. at my front desk affect my website or my email?No. You are adding one record on a subdomain, which is a separate name in front of your domain. Your website stays exactly where it is and your email keeps working the same way. We only touch records under ai. and nothing else.
What if I do not have a domain, or cannot get into it?Then use the Vibechat address. It is the same front desk, answering the same way, and most businesses will never need anything else. Plenty of owners have not logged into their domain registrar in years, and there is no reason to make that your problem before you have a working front desk.
How will I know it’s working?At the end of every month you get two numbers. Inquiries is how many people asked about buying from you. Caught demand is how many your front desk agent handled start to finish, without needing you. You can open any one of them and read what the customer asked and what your front desk agent said back.
What counts as an inquiry?Someone asking about a purchase that has not happened yet. Price or a quote, availability, what you offer, whether you cover their area, or how to book. A customer of ten years asking about a new job counts, because that job has not happened yet. Sales calls, recruiters, spam, and questions about work already booked do not count.
Does it tell me how much money it made me?No, and it never will. We count the customers who reached you and got an answer. What those are worth depends on your average job and how often you close, which you know better than we do. We would rather give you a number you can check than one you have to take on faith.
What pricing plans does Vibechat offer?Vibechat offers three plans: • Starter — Free: AI Front Desk with limited features • Text — $99 a month: full AI Front Desk with unlimited responses • Text+Voice — $199/month: Text plus voice capabilities for advanced AI interactions See the pricing page for current details.
What's included in each plan?Starter includes 25 AI responses a month. It is the same front desk, trained the same way, answering the same questions. Text removes the monthly limit and adds full customization. Text + Voice adds spoken conversation at the same address — your customers can type or talk, with no phone call involved.
Can I upgrade or downgrade anytime?Yes. You can change your plan at any time. Changes take effect immediately, and we'll prorate any differences in your billing.
Is there a contract or setup fee?No contracts or setup fees. You can cancel anytime. Pricing is straightforward and transparent—no hidden costs.
Can I customize how the AI Front Desk looks?Yes. You can customize: • Business name and branding colors • Welcome message and tone • Quick action buttons and menu options • Response style and personality Make it feel like your business.
Can I update my business information?Absolutely. You can edit your knowledge base, hours, services, policies, and FAQs anytime. Vibechat retrains instantly with your updates.
Can I set business hours and availability?Yes. Set your business hours, and Vibechat uses them to tailor responses, inform customers when you're open, and handle after-hours inquiries intelligently.
Can multiple team members manage the AI Front Desk?Yes. You can invite team members with different permission levels to manage content, respond to escalations, and monitor conversations.
Where should I share my AI Front Desk link?Your Vibe Chat Page is designed to be easily shared, just like a phone number—only smarter. Your Vibechat link is designed to live everywhere your phone number does. • Google Business Profile • Social media bios and posts • Your website and email signatures • QR codes on signage, receipts, or packaging • Business cards and marketing materials
Does it work with QR codes?Yes! Generate a QR code for your AI Front Desk link. Customers can scan it on your signage, receipts, or packaging and start chatting instantly—no apps needed.
Can I add it to my Google Business Profile?Yes. Add your AI Front Desk link to your Google Business Profile in the 'Business Profile Links' section under 'Contact' or 'Chat.' Customers can find and message you directly from search.
Can I share it on social media?Absolutely. Drop your AI Front Desk link into your Instagram bio, Facebook 'Contact Us' buttons, LinkedIn, or any other social platform. It works just like a regular URL.
Can I track how people find my AI Front Desk?Yes. Create UTM-tagged versions of your link to track clicks from different channels—Google, Instagram, QR codes, etc.—and view analytics in your dashboard.
Do you provide templates or tools to help promote my AI Front Desk?Yes. Vibechat provides customizable templates for: • QR codes and signage • Social media copy and graphics • Email signatures and footers • Website integration code Making it easy to promote your AI Front Desk everywhere.