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Where to Put Your AI Address
Anywhere you list your phone number — website, Google, messages, and beyond. Same rule for either address.
What This Icon Means
This works like your phone number. The difference is that it answers instead of ringing.
The Front Desk icon represents a reliable place where customers can get answers to their questions, 24/7, without having to make a call or wait on hold.
Available 24/7
Ready to help even after business hours.
No Waiting
Instant responses to common questions.
How Customers Use the Front Desk
Customers tap the icon, ask questions, and get answers instantly.
Are you open right now?
AVAILABILITY & HOURS
How much does this cost?
PRICING & QUOTES
Do you offer this service?
SERVICE OFFERINGS
Can I book an appointment?
SCHEDULING
What Not to Do
You don't need to overthink this. Just keep it simple.
Don't call it "chat" — call it your Front Desk.
Your customers already know what a front desk is. Calling it chat makes it feel optional instead of official.
Don't hide it on a page no one visits.
If customers can't find it quickly or easily, they'll just call you instead.
Don't treat it like a one-off experiment.
This works best when it's always visible, just like your phone number or hours.
Don't remove your existing phone number.
The Front Desk works alongside your phone — it doesn't replace it or take it away.
Don't assume people will guess it.
Nobody has learned to type ai. in front of a business name yet. Your address works, but only for people you have given it to. Treat it exactly like your phone number.
Which address to publish
If you use your own address, publish that one everywhere. If you use the Vibechat address, publish that. Do not publish both, because two addresses for the same front desk is one more thing for a customer to think about.
If you start at the Vibechat address and move to your own later, the old one keeps working. Update the places customers actually look first: your Google Business Profile, your website, your signage.
Placement is what produces the number
Your front desk counts what reaches it. If the link only sits on a page nobody visits, the count comes back near zero, and you will conclude the channel does not work when what actually happened is that nobody could find it.
Put it everywhere the phone number is. Google Business Profile, Instagram bio, email signature, invoice footer, the truck door. Then look at the number after a month.
Where to Place the Icon
Placement should be obvious, safe, and familiar. Here are the recommended spots.
Website Footer
Place the icon in your footer next to your phone number, email, and social links. This is where customers already look when they need information.
FOOTER PREVIEW
Website Header or Navigation
If you receive many phone calls throughout the day, placing the icon in the header helps customers get quick answers and reduces interruptions to your team.
Recommended size: 16px — 24px
Contact Page
Add it alongside your traditional contact methods. It reframes 'Contact Us' into 'Get Answers Instantly.'
Social Bios & Google Business Profile
Add your Front Desk link to your Google Business Profile, Instagram bio, or Yelp page where customers already click for info.
Icon Sizes & When to Use Them
Footers, dense icon rows, or small navigation menus.
Standard header buttons, contact forms, or link buttons.
Marketing sections, introductory sections, or large banners.
Download the Icon Kit
Everything you need to get your Front Desk live. Includes SVG and PNG formats in all standard sizes.
Download Icon Kit (.zip)If customers go there to learn about your business, your 24/7 Front Desk should be there too.